contact us

We look forward to working with you and making your medical care as convenient as possible! Our administration and staff will not be satisfied until your comfort and convenience are as great as the health care we work hard to provide every day. As always, thank you for your patience and for your continued support.

If you have spoken or e-mailed the supervisor and have not had a satisfactory experience, you can e-mail our Administrative Director, Barbara Lee

You may also contact:

• Billing Supervisor, Barbara Lee (Acting)
• Clinical Coordinator, Anika Welch
• Medical Records Supervisor, Trisha Gelardi
• Reception, Registration, Trisha Gelardi
• Administrative Director Barbara Lee

For medical records requests or information, contact us via e-mail, by phone at 212- 447-5330 prompt 7, or by fax at 212-889-7089.

For a medical emergency or if you are in labor please call the office for assistance. If for some reason you do not get our answering service, please go to NYU-Labor and Delivery and have us paged from the hospital.

150 E 32ND STREET
NEW YORK, NY 10016
Voice 212-447-5330
Fax 212-889-7089

reception department

Contact our Receptionist at extensions 200, 201, 202, and 243 if you have any questions regarding:

1. Appointment (in conjunction with the scheduling department)
2. Letters (limitations during pregnancy, work absence, etc.)
3. Leaving messages for the providers
4. Processing request left on prescription line

Contact our Schedulers at extensions 266 and 271 if you have any questions regarding:

1. Registering as a new patient
2. Updating demographics (name, address, insurance)
3. Appointment confirmation
4. Scheduling an appointment (annual, office visit, colposcopy, sonograms, obstetric visits)

Contact the Reception Supervisor at extension 218 if you have any questions regarding:

1. Reception and Scheduling Department
2. Missed appointments
3. Charges for cancellation without 24hour notice

medical assistants

If you have a question about your lab bill, please call the lab first. If the issue cannot be resolved without our help please call and speak to Donna Wilder at extension 226

medical records department

Contact our Medical Records Clerks at extensions 203 and 280 if you have any questions regarding:

1. Medical records (patient charts)
2. Requesting and transferring records

Contact the Medical Records Supervisor at extension 218 if you have any questions regarding:

1. Medical Records Department
2. Authorizing release of medical records

billing department

Contact our Medical Billers at extensions 204 and 205 if you have any questions regarding:

1. Updating your insurance information
2. Your co-payment
3. Insurance discrepancies and resubmitting an insurance claim
4. Referrals for various services (mammograms, urologist, etc.)
5. Scheduling of emergency sonos, NST’s, BPP, etc.
6. Scheduling amniocentesis
7. Pre-certification for deliveries, surgeries, bone density, genetic counseling, amnios, etc.
8. Letters of medical necessity (disability forms, maternity leave, bed rest, etc.)

Contact our Senior Medical Biller at extension 223 if you have any questions regarding:

1. Your patient statements
2. Refund request and reimbursement
3. Credit card payments: We accept Visa and Mastercard ($25 minimum payment)
4. Cord Blood bills
5. Coding and billing of surgeries, deliveries, and hospitalization services
6. Pre-certification for hospital overstays
7. Appeals letters to insurance carriers
8. Outstanding accounts

Contact the Billing Supervisor at extension 242 if you have any questions regarding:

1. Billing Department
2. Insurance and patient statements
3. Scheduling hospital and office surgeries
4. Setting up home care services as per doctor’s request
5. Rectifying account discrepancies
6. Refund request
7. Lupron injections – pre-certification, ordering, and tracking

administrative director

Contact our Administrative Director at extension 224 if you have a problem or complaint and you are unhappy with the department supervisor’s response.